Over the last five years, there has been a constant push to move infrastructure to the Cloud, which accelerated further during the pandemic. It is becoming clear that for a proportion of organisations, the Cloud is not always the best route and that an on-premise (also known as on-prem, on-premises) or a hybrid model is most beneficial. On-premise relates to where IT infrastructure is located; this can be physically in a building, usually in a server room.

MSP Automation was the main focus of our recent webinar, which covered how Managed Service Providers can transform the scalability of their businesses by removing the headaches of manual request processing. The webinar was widely attended by enterprise IT staff too , particularly those with an ethos of delivering an experience (rather than a service level). The same principles apply, so here’s an overview of what was covered during the session.