Operations | Monitoring | ITSM | DevOps | Cloud

This Halloween, the Scariest Monsters Are in Your Network

In the spirit of Halloween, let's talk about monsters. Not the kind that hide under your bed, but the ones that live inside your network infrastructure. For those responsible for keeping the lights on, these creatures aren't fictional; they are a daily reality. Your environment can feel like an episode from the Real Ghostbusters, teeming with things that snarl, bite, and cause chaos at the worst possible moments. Forget silver bullets; trying to fight them one by one is a losing battle.

Whose Fault Is It When the Cloud Fails? Does It Matter?

On Monday, October 20th, a significant portion of the digital services we use every day became inaccessible. For hours, banking, communication, and entertainment applications were unavailable. The root cause was later identified as a major outage within Amazon Web Services (AWS), the infrastructure that powers a vast number of online services. The initial response for any business affected by such an event is a frantic effort to diagnose the problem. Is it our application? Is our network down?

Your Root Cause Analysis is Flawed by Design

There’s a nagging feeling of déjà vu that haunts every network operations leader. You invest significant time and resources to resolve a major performance issue. Your best engineers isolate a culprit—a misbehaving load balancer, perhaps—and after a frantic effort, service is restored. You close the ticket, confident the problem is solved. Then, two weeks later, it’s back.

Your network isn't infrastructure anymore. It's a product.

In my last blog, I’ve discussed a common problem: metrics like mean time to resolution (MTTR) mean nothing to business leaders. Celebrating a faster fix for an outage that still cost the company thousands in lost sales is a conversation that goes nowhere. You might as well be speaking a different language.

The Network Engineers You Can't Hire? They Already Work for You

In my conversations about managing large, complex networks, one topic is now constant. The issue isn't budgets or new technology; it's about personnel. Specifically, it's the increasing difficulty of finding and retaining skilled professionals. If you are feeling this pressure, you are not alone. The search for technical talent is a universal challenge.

What's New in Network Observability for Fall 2025

As your partner in network observability, we’ve worked together to help you manage an increasingly complex digital landscape. You’ve built a powerful monitoring foundation, but the pace of change doesn’t slow down. Your network continues to expand across hybrid clouds and multi-vendor SD-WAN, and the demands on your team grow with it.

Clarity: Explore Out-of-the-Box Data for Smarter Reporting and Insights

Good reporting starts with the right data — and with Clarity’s Out-of-the-Box Data, the heavy lifting is already done. This hands-on simulation gives you an inside look at Clarity’s built-in data features within the Reporting Workspace. Learn how to use preconfigured data to accelerate reporting, ensure governance, and drive faster insights. Whether you’re new to Clarity or looking to improve reporting efficiency, this video will show you how to build smarter, more reliable reports — without starting from scratch.

Nobody Cares About Your MTTR

I’ve been in those late-night "war room" calls where, after hours of painstaking work, the team finally resolves a critical outage. The dashboards all turn green, a collective sigh of relief is shared, and the next day’s report highlights a victory: Mean time to resolution (MTTR) was reduced by 15% compared to the last major incident. It feels like a win.

Tag(ging)-You're It: How to Leverage AppNeta Monitoring Data for Maximum Insights

Today’s enterprise networks are a far cry from the centralized, predictable infrastructures of the past. Instead, they are sprawling, dynamic ecosystems that stretch across cloud services, SaaS applications, on-premises data centers, distributed branches, and thousands of end users connecting from every imaginable location. This complexity creates a huge challenge for IT and network operations teams: How do you get a clear, real-time view of what’s really happening?

Why 1% Packet Loss Is the New 100% Outage

For years, you had an unspoken agreement. Your networks were built to be resilient, and your applications were, for the most part, forgiving. You sent emails, transferred files, and backed up data. If a few packets went missing along the way, the protocols would quietly clean up the mess. A little bit of packet loss was just background noise, an expected imperfection in a system that was, by and large, incredibly robust. You could tolerate it.