A Service Level Agreement (SLA) is a formal document that outlines the expectations, responsibilities, and performance metrics between a service provider and a customer. It is a mutual agreement to ensure the service meets the agreed-upon standards and performance levels. For example, an SLA might specify the uptime percentage for a server, response times for customer support, or the maximum allowable error rates. Download the free SLA Template in PDF!

Given recent global events, UptimeRobot is experiencing an increased number of downtime notifications. We are currently sending out five times more notifications than usual due to a widespread power outage impacting several critical services worldwide. Here’s a brief overview of the situation and how it affects our monitoring services.

It might be vacation season, but we’ve been hard at work! We’re thrilled to announce improvements to our new interface, added features and optimizations, and the release of our brand-new knowledge hub.