Why your IT fails at 3 AM (and how to fix it)

Upsun

Mar 13, 2025

In this insightful webinar, Corey Dockendorf and Michael Riley delve into the critical challenges facing IT leaders today. They tackle three main issues: the lack of visibility with traditional hosting providers, scaling infrastructure efficiently without increasing complexity, and keeping IT teams focused, productive, and well-rested. Learn how modern cloud application platforms and PaaS solutions can transform your operations, enhance transparency, and optimize performance. Discover practical insights, real-life examples, and strategies to improve your IT workflow and leverage smarter solutions for better business outcomes.

00:00 Introduction and Speaker Backgrounds

01:05 Critical IT Challenges: Visibility Issues

03:15 The Importance of Transparency in IT

10:52 Scaling Infrastructure Without Complexity

21:15 Choosing the Right Platform for IT Teams

22:40 The Human Factor in IT: Burnout and Turnover

23:01 Challenges of Maintaining Systems

23:33 The Role of Cloud Application Platforms

23:55 Automation and Efficiency in IT

24:38 Measuring Metrics for the Human Aspect

25:59 The ROI of Team Productivity

29:05 The Importance of Support Systems