Welcome to Megaport Support and Network Services
00:00 Introduction
00:41 Operating Structure and Model
02:11 Contacting Megaport Support
04:45 Support Request Types
05:13 SLAs
06:06 Important Information
Welcome to Megaport customer and network services. Today we will examine how Megaport customer support functions, how our team is structured, what resources we offer, and how we can assist you best.
Please Note: Megaport has enabled MFA and SSO. Please refer to our docs portal (link below) for more detailed instructions on how to implement these features. (Only a Company Admin can enable MFA and SSO on your account.) For more information visit: https://docs.megaport.com/
Megaport Portal: http://megaport.com
Useful links:
Customer Support & Operations Manager: [email protected]
Head of Customer and Network Services: [email protected]
Chief Operating Officer: [email protected]
Billing - [email protected]
Sales - [email protected]
Media - [email protected]
Privacy - [email protected]
Configuring email notifications https://docs.megaport.com/portal-admin/email-notifications/
Adding and Managing Users https://docs.megaport.com/portal-admin/user-management/
Troubleshooting https://docs.megaport.com/troubleshooting/