Are you recognizing the good work engineers do to prevent outages?

"The people that are out there doing good work to prevent fires from ever occurring, we're not often recognizing them. We're not often rewarding them.

And once things go wrong, someone comes in and fixes it. That's great. That's needed.

But we're rewarding that behavior. And so it becomes a bit of people are motivated by what behavior you reward.

And so if we reward the firefighting hero behavior and not the boring, but good engineering that happens in advance, let's not be surprised that our system operates that way."
—Kolton Andrus, Gremlin CTO