How AI Transforms ITSM Workflows | Ivanti
Discover how AI transforms ITSM workflows and elevates your support team. Watch this customer story and explore Ivanti ITSM: https://www.ivanti.com/products/itsm
In this video, an IT leader shares why they recommend Ivanti ITSM for its ease of workflow setup and how they are using AI to automate and amplify their service desk. From AI-powered troubleshooting that intercepts support calls before they reach technicians, to automated knowledge article generation, incident correlation, incident summarization, and AI-enhanced customer communications, see real use cases in action.
Key takeaways:
- Set up ITSM workflows quickly and control data end-to-end
- Use AI to troubleshoot issues and walk users through fixes
- Generate knowledge articles and correlate incidents automatically
- Summarize tickets and improve outbound communications with AI filters
- AI amplifies your team expertise, it does not replace people
Chapters:
00:00 Why we recommend Ivanti ITSM
00:20 Automating support with AI
00:48 AI troubleshooting for end users
01:05 From trial to production
01:22 AI features in ITSM
01:51 Incident summarization
02:03 AI-enhanced communications
Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.
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Learn More:
- Visit www.ivanti.com
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