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The webinar highlights the shift from manual processes to a user-focused service model in IT. It addresses challenges like resource constraints and outdated methods while identifying trends such as AI integration and hyper automation. The importance of digital experience management is emphasized, along with AI's role in incident management and generative AI applications for ticket management. The future of IT automation predicts advancements in intelligent ticket escalation.

#itsm #ai #hyperautomation #digitalexperience #incidentmanagement

00:00 Webinar Introduction

01:01 Evolution of IT Services

02:33 Current IT Challenges

03:55 Trends in IT Management

07:44 Digital Experience Management

12:31 AI in Incident Management

23:55 Generative AI Applications

35:40 Future of IT Automation

Ivanti finds, heals, and protects every device, everywhere – automatically. Whether your team is down the hall or spread around the globe, Ivanti makes it easy and secure for them to do what they do best.

Ivanti is IT for the way we work now. Integrated solutions for everything IT touches. So, employees can work better, anywhere, and everywhere.

👷‍♀️ Exceptional employee experiences
Any device. Any location. Ensure proactive, efficient service so employees can work how they want.

🔒 Secure Everywhere Work
Work anywhere, secure everywhere, with a comprehensive and scalable security strategy.

🎯 Accurate, actionable asset insights
Build the big-picture view of your IT estate and turn visibility into value.

Ivanti
Everywhere Work. Elevated.

Learn more about Ivanti at https://www.ivanti.com/