The Bot Revolution: How Gilbert+Tobin Improved Employee Experience through Service Desk Automation
Learn more: https://www.ivanti.com/ivanti-neurons
In this in-depth interview with Steve Thornton, Head of Service Delivery at Gilbert+Tobin Steve reveals how the Service Desk cut the time to resolve issues, increased employee satisfaction and adopted a shift-left approach with improved career opportunities within the service desk – all with the aid of automation bots via Ivanti Neurons.
Listen to how Gilbert+Tobin:
- Delivered proactive support to increase up-time for lawyer's with a Battery Health Automation Bot
- Got started by automating simple tasks and gradually expanded the use of automation bots as excitement grew based on their ability to make a positive impact.
- Dramatically reduced the number of daily incidents coming into the service desk.
- Eliminated the need for remote access to lawyer's machines, reducing anxiety about sensitive documents and resulting in significant savings on billable hours and improved customer satisfaction.
- Boosted team morale by adopting a shift-left approach and opening new career opportunities.
Chapters
00:00 - Automation Bots Overview
01:44 - Realizing the Value of Bots During Development Wor
06:24 - Reducing the Time to Solve Issues
09:14 - Service Desk Impact
13:00 - Future of Automation and AI
- https://www.ivanti.com/resources/bot-library
- https://www.ivanti.com/resources/bot-library/device-optimization/battery-monitor
- https://www.ivanti.com/ivanti-neurons
- https://www.ivanti.com/products/ivanti-neurons-itsm
- https://www.ivanti.com/resources/research-reports/itsm-automation
- https://usergroups.ivanti.com/australia-new-zealand-neurons/
Ivanti is a leading enterprise software company that offers a powerful, cloud-based IT and security platform. Our solutions are designed to scale with your business, helping IT and Security teams boost operational efficiency, cut costs and stay ahead of security threats. The Ivanti Neurons platform is cloud-native, providing a unified and reusable foundation for consistent visibility, scalability, and secure delivery. Trusted by over 34,000 customers, including 85 of the Fortune 100, Ivanti empowers organizations to tackle challenges with end-to-end solutions.
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Learn More:
- Visit www.ivanti.com
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