AI, Platforms, and the Future of Value Delivery: A Conversation with ServiceNow

How do enterprises turn AI from experimental potential into real-world
software delivery value — without slowing down, breaking security, or
sacrificing reliability?

At {unscripted} 2025, Amit Zavery — President, Chief Product Officer,
and COO of ServiceNow — joined Harness CEO and Founder Jyoti Bansal
for a candid fireside chat on the future of AI in the enterprise, the
role of platforms in unlocking developer productivity, and why
"AI-native" only works when speed, security, and reliability move
together.

🎯 What you'll learn:

• Where AI is driving the biggest measurable impact in enterprise
• software delivery today — and where it's still falling short
• How platform thinking closes the gap between AI coding assistants
• and production-grade delivery
• What regulated industries need to adopt AI without trading away
• governance, compliance, or reliability
• The architectural shift required to move from AI-assisted coding
• to autonomous software delivery at enterprise scale

⏱️ Chapters:

0:00 Intro — Amit Zavery & Jyoti Bansal

About Harness: Harness is the AI-native software delivery platform
helping engineering teams ship faster, safer, and smarter — across
CI/CD, GitOps, feature flags, cloud cost management, and security
testing.

About ServiceNow: ServiceNow is the AI platform for business
transformation, putting intelligent automation to work across IT,
customer service, employee experience, and developer workflows.

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📺 Watch all {unscripted} 2025 on-demand sessions:
https://www.unscriptedconf.io/on-demand/2025/unscripted-2025
📊 The AI Velocity Paradox:
https://www.harness.io/the-state-of-ai-in-software-engineering

🌐 Explore Harness AI: https://www.harness.io/ai
🚀 Try Harness for free: https://www.harness.io/

💼 Connect with Jyoti Bansal:
https://www.linkedin.com/in/jyotibansal/
💼 Connect with Amit Zavery:
https://www.linkedin.com/in/amitzavery/

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#Harness #Unscripted2025 #ServiceNow #EnterpriseAI #AIPlatforms
#SoftwareDelivery #DeveloperProductivity #PlatformEngineering
#DevOps #AINative