While DevOps focuses on software, HugOps focuses on the people behind the software. HugOps is a way to show empathy and appreciation for the real people who are involved in building, shipping, and running software. It’s a way to acknowledge and celebrate those – the Service Reliability Engineers (SREs), SysAdmins, Engineers, and Support Staff – who are working tirelessly behind the scenes to keep the services that we rely on running smoothly.

In this new era that we are moving into, what does successful reliability look like for modern teams and what are the requirements that will enable us to bring better reliability for our applications and system? With new ways of working, we explore how organziations should implement better service reliability and the different challenges teams are facing.

Reliability is important to everybody in a business. There’s a common misconception that it’s just important to engineers. We must change this mindset and think of reliability as a team sport that everyone needs to be part of. As an organization, there are five key phases to implementing effective reliability across teams.

In order to achieve high levels of reliability for services and products, businesses should consider the three fundamental pillars of reliability: monitoring, release engineering and simplicity.