Operations | Monitoring | ITSM | DevOps | Cloud

May 2021

Why the role of the CIO is constantly changing and challenging

Back in the days, the role of the CIO was relatively clear: the focus was on deploying, managing, and maintaining IT systems across the organization. The CIO’s responsibilities started to blur when end-users became more tech-savvy - around the millenium. Reasons were that ‘they can now get their own technology and don’t need IT to do it for them’. This even led to the much-repeated “death of the CIO meme”.

What Is APM?

Suppose your website’s sales volume per hour suddenly drops. Something’s wrong. You also notice a fluctuation in the time it takes for a customer to add the last item to their cart and finish checkout. In this time, they enter payment details, log in to a payment portal, and finalize the purchase. This takes, on average, four minutes. However, this number has suddenly spiked three-fold to 12 minutes. Something’s definitely wrong.