First of all: apologies...because although the title suggests otherwise, this blog is not about "Observability VS. Monitoring." It's a great misconception that observability is this hot new technology that's here to replace your monitoring tools.
In the evolving world of IT monitoring, I see that many organizations want to move to predictive monitoring. They usually allocate a significant budget for this type of effort that ultimately fails to yield the desired return on investment. Often, organizations are already collecting and processing large amounts of IT telemetry streams and using multiple solutions to monitor their systems. So, predictive monitoring seems like the logical next step.
My team was not happy with me. I had just convened a meeting of my direct reports — and the managers that reported to them — to deliver the news personally. “No more new tools,” I told them. “We have everything we need to do our job. Our environment just doesn’t change that fast. So stop bringing me requests for new tools. The answer is no.” It was unquestionably the right call at the time, but today, it would be laughable.
If you’re like us, you’ve been binge-watching a lot of shows over the past few months. That got us thinking—do you ever consider your company's problem resolution process to feel like an episode of one of your favorite shows? We ran a short poll to see how IT teams would relate their incident resolution processes to popular TV shows. Here are the results. We ran a short poll to see how IT teams would relate their incident resolution processes to popular TV shows.
