The Convergence of ITSM and EAM: Why Unified Operations Matter More Than Ever
The need to differentiate IT Service Management (ITSM) and Enterprise Asset Management (EAM) has now become impractical in an era of immense technological complexity and unlimited demands for operational efficiency. Organizations today increasingly rely on both digital services and physical assets to derive value; however, siloed processes and disparate data repositories lead to slow incident resolution, uncoordinated change initiatives, and hidden risks.