Nationwide Building Society's Service Visualisation Journey
In real time, IT Service Visualisation Dashboards clearly display all the information Nationwide Building Society’s Enterprise Command Centre (ECC) need to efficiently protect the availability of the services their 15 million members need access to – day and night.
Chris Reeve, Operations Manager, ECC talks about how they:
- Got to grips with understanding service health from a business perspective
- Brought together data and metrics from ServiceNow, Microsoft SCOM and Dynatrace’s DCRUM
- Reduced incident response times down to a matter of minutes
- Can clearly see service dependencies - how a failure in one area impacts another