Nationwide Building Society’s Enterprise Command Centre discovered they had no clear, repeatable sequence of steps to recover service critical incidents. IT operations workflow and automation software offered the solution to a faster, more efficient means of executing a standard suite of operations - removing previously manual processes.

Mark Flay, Operations Manager, ECC talks about how they can now:

• Utilise a touch screen command and control console enabling them to respond to major incidents quickly, consistently and easily
• Deliver recovery tasks with step by step navigation and automation - integrated with Microsoft Orchestrator
• Seamlessly access supporting knowledge articles and documentation via integration with Service Now