Nationwide Building Society - Building Legendary Service
How does the world’s largest building society protect IT service availability?
As more and more of Nationwide Building Society’s 15 million members turn to online banking to manage their finances any downtime, at any time can be a major frustration.
Nationwide’s Enterprise Command Centre (ECC) is the eyes and ears of the IT operation - at the front-line of protecting service availability. Following a major overhaul of their IT operations management systems Darren Marsden, Head of the ECC talks about their enhanced capability and how they:
- Provide legendary service – 24/7
- Gained a comprehensive view of service health across key critical services with dynamic interactive real time reporting and monitoring
- Are now better placed to proactively respond to IT failures, remediate issues in advance of member service impact
- Achieved a 50% reduction in major incidents