ITIL’s definition of a service desk is: “The single point of contact between the service provider and the users. A typical service desk manages incidents and service requests, and also handles communication with the users.” Service desks such as JIRA, Autotask and ServiceNow, often also support multiple IT Service Management (ITSM) activities.

“If you ain't first, you're last.” While that famous one-liner from Ricky Bobby (Will Ferrell) in the cult hit Talladega Nights is more joke than catchphrase, it hits home for those of us in the world of DevOps and Observability. Faster is better. And in our technology-driven world of online transactions and complex environments, faster isn’t just better — it’s crucial.

WordPress errors such as 502 bad getaway error frustrate and annoy the website owners and the users and visitors on your website. This is one of the most usual WordPress errors, and others such as the error establishing the database connection or white screen of death also create a lot of performance and other website issues. 502 bad gateway error is especially popular as it affects smaller websites and huge services such as Twitter, Gmail, CloudFlare experience this issue.