Operations | Monitoring | ITSM | DevOps | Cloud

Deliver exception messages through Slack and Webhooks for fast resolution

Building new applications is a lot of fun, but troubleshooting and fixing the crashes that can come with app development is not. While many organizations are fast adopting the DevOps model, there are still some legacy frameworks where developers and operations teams are separate. Developers build and submit apps to their ops team, who in turn deploy and maintain the production stack. A common issue that arises due to this workflow is the time it takes to find and resolve crashes.

Anatomy of an OTT traffic surge: 2022 Men's NCAA Basketball Championship

Last night, Kansas topped the University of North Carolina in a thrilling come-from-behind victory to win their fourth championship in men’s college basketball. It was also notable in how viewers saw the game. Instead of being aired on CBS (network television), the game was carried on TBS requiring viewers to have either a cable TV package or use a streaming service to watch the game. Here’s what we saw.

What is Cloud-Native Monitoring?

Cloud and cloud-based technologies are at their peak today. More and more organizations are turning to intelligent architectures and systems to deploy their apps. And they are not wrong—the cloud has proven to be a great way of performance optimization and cost-cutting. However, there are issues to address with this growing trend. One of those is monitoring. Monitoring is a vital part of application maintenance.

How to use WebSockets to visualize real-time IoT data in Grafana

Mike Szczys is a Developer Relations Engineer at Golioth. His deep love of microcontrollers began in the early 2000s, growing from the desire to make more of the BEAM robotics he was building. When he’s not reading data sheets, he’s busy as an orchestra musician in Madison, Wisconsin. At Golioth, a commercial IoT development platform, we love using the power of Grafana to easily visualize data from IoT installations where tens, hundreds, or even thousands of devices are reporting back.

What is end-to-end testing?

End-to-end testing, also known as E2E testing, is a methodology used for ensuring that applications behave as expected and that the flow of data is maintained for all kinds of user tasks and processes. This type of testing approach starts from the end user’s perspective and simulates a real-world scenario. For example, on a sign-up form, you can expect a user to perform one or more of these actions: You can use end-to-end testing to verify that all these actions work as a user might expect.

Incident management best practices: before the incident

When incidents inevitably occur in your software stack, managing them well could be the difference between losing customers and building trust with them. In this article, we’ll give you and your team some best practices on how to prepare for managing incidents. It’s crucial to define service ownership, a declaration process, and practice all of it. With a little planning now, you'll be able to cut your incident response time drastically.

Modern Security Operations Center Framework

With agile development, the software development life cycle has evolved, with a focus on customer satisfaction to enhance product features based on user feedback. This helps shorten the time to market, since teams can release a minimally viable product, then continuously improve its features. The agile technique encourages team cooperation through sprints, daily standups, retrospectives, testing, quality assurance and deployment.

The basics: How to use the StatusCake API

We offer an API that provides direct access to features the platform offer, with each feature providing a set of endpoints to perform operations on resources associated with your account. The StatusCake control panel offers plenty of useful visualisations and alerting systems so you can be in touch with your data, but sometimes we may have use-cases where we would rather leverage the API so in this blog post we’re going to see how we can make use of these endpoints using C#.

CRM Watchlist recognizes ServiceNow customer service strategy

I’m pleased to announce ServiceNow has been named a Winner with Distinction on the CRM Watchlist 2022. The annual awards recognize organizations with high market impact in the previous year that are well positioned to continue that trend over the next three years. ServiceNow is the only vendor recognized for its mission and vision.

What to Watch on EKS - a Guide to Kubernetes Monitoring on AWS

It’s impossible to ignore AWS as a major player in the public cloud space. With $13.5billion in revenue in the first quarter of 2021 alone, Amazon’s biggest earner is ubiquitous in the technology world. Its success can be attributed to the wide variety of services available, which are rapidly developed to match industry trends and requirements.