Operations | Monitoring | ITSM | DevOps | Cloud

The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

How to operate shared platforms safely at agent scale

A platform engineering team can design robust Golden Paths for agent use yet still be unprepared for what happens after adoption. An agent may authenticate properly, call the correct tools, adhere to approval gates, and complete tasks without incident, but new operational risks arise once multiple teams begin running agents continuously and in parallel. We’ve encountered these risks firsthand at Datadog.

SAP Cloud ALM vs Solution Manager: What's Actually Changing

For most SAP customers, Solution Manager has been the system of record for how change happens. It has run ChaRM to control transports, hosted the IT service management queue for incidents and requests, driven test management and process documentation, and provided the monitoring layer for many on premise landscapes. It has done this job, largely unnoticed, for two decades.

How we built iOS 27 into StatusIQ: Onscreen awareness, Siri actions through Spotlight, a one-stop widget for key information, and Liquid Glass optimization

When an incident hits at 2am, every second of context switching adds risk. The latest StatusIQ iOS update is built around one principle: Get the right information and the right actions to your team faster, with less friction. With iOS 27 support now live in the StatusIQ mobile app, here's what's changed and why it matters.

First Look: Build Grafana Dashboards with AI using the MetricFire MCP Server

Get a first look at what’s coming next to the MetricFire MCP Server: AI-powered dashboard creation and management. We’re connecting the Hosted Graphite HTTP Dashboard API to our MCP Server, letting compatible AI clients work with your monitoring data and Grafana dashboards directly through an AI-assisted workflow. Soon, you’ll be able to use natural language prompts to reference metrics stored in Hosted Graphite and create, update, and manage dashboards.

Digital Experience Monitoring with Grafana Cloud: Session Replay, synthetic checks, and faster investigations

When something breaks in production, the questions that matter most are also the toughest to answer from metrics alone: who was affected, what did they actually see, and is this worth waking someone up for? Answering those questions requires a fuller picture of the issue and its impact on your users. That’s where Digital Experience Monitoring (DEM) in Grafana Cloud comes in.

How Canvas Powers the AI Agent Development Feedback Loop

For teams building AI agents, the feedback loop should already be a familiar idea: watch how the agent behaves, find what needs improvement, ship a change, and measure the result. In theory, each turn builds on the last until the loop becomes a flywheel and your agent is getting more effective with each turn. In practice, many of us are still in reaction mode. A user reports something strange, costs spike, or an eval score drops.

How to Fix DNS Server Not Responding Errors and Keep Users Online

Has your service desk ever filled with "the internet is down" tickets while every switch, firewall and uplink is reporting normal? The connection is usually fine. What has failed is name resolution, and the message your users see says the DNS server is not responding.

ISO 20000 Certification: Prerequisites, Process, and Cost

ISO 20000 certification means two different things depending on who is asking. One is an audit of your organization against ISO 20000. The other is an exam that one person sits. Search results mix the two together, and teams lose weeks to it. A service desk manager hunting a company certificate lands on a training catalog. They book a course nobody needed. In this blog, you will: You will finish able to scope the project and brief a certification body.