Operations | Monitoring | ITSM | DevOps | Cloud

Certification against ISO 20000 puts your service desk under audit. That audit runs on what your team wrote down at the time. The standard does not care how your team describes its process. It does not care which ITIL 4 practices you adopted. It cares what your records show, so auditors spend their time in your tickets, approvals, and review minutes. In this blog, you will: You will finish knowing which of your records would survive an audit.

Most log management tools bill you on log ingestion, the volume of data you send them. That works until your log volume doubles, and the invoice doubles with it. The best log management tools let you control what gets indexed and kept, so growth stops being a budget problem. In this blog, you will see: By the end you will know which fits your volume. Log management is the full lifecycle of your log data, from the moment it is collected to the moment it is deleted.

Labels are a powerful way to organize telemetry and define policies across Grafana Cloud, helping to streamline alerting, attribution, access control, and more. But traditionally, custom labels in Synthetic Monitoring have worked a little differently: they only lived on a single sm_check_info metric, and Grafana Cloud prefixed each one with label_.

GenAI has moved well past the pilot stage. According to a Gartner finding, by 2026, more than 80% of enterprises will have used GenAI APIs or deployed GenAI-enabled applications in production. Today, GenAI is becoming an integral part of how infrastructure and application teams work every day. Organizations are depending on LLMs from a diverse range of vendors—OpenAI, Anthropic, Google AI, and DeepSeek—based on the strengths each offer for different use cases.

A recent update to VirtualMetric DataStream centers on how content moves into the platform and how securely it travels. Content management has been reworked around a GitOps workflow, TLS configuration has been reworked across devices and targets, and a broad set of new database devices, targets, and pipeline improvements have been added. Here’s what’s new.

AIOps explained in plain terms: what it means, how it differs from AI-SRE and MLOps, how it detects problems, and whether a small team needs it. Sejal Pandey works on content and growth at Last9, writing about observability, reliability, and SRE practices.

The default way to adopt log management is to ship everything and search it later. It is the path every vendor’s quickstart puts you on, and it is the reason log bills surprise people: ingestion is priced by volume, so“ship everything” is a spending decision disguised as a configuration default. The uncomfortable part is that most of that volume is never read. Nobody greps last Tuesday’s 200 OK access lines.

A Real-Time Operating System (RTOS) is an operating system designed for predictable execution in embedded systems. RTOSes are commonly used for applications with real-time requirements, but are also used to simplify the development of complex embedded applications.

Running Icinga 2 in a rootless Podman container is pretty straightforward, it works just the same as on Docker, so all the examples on our Docker Hub page work as expected. For example this one to generate certificates and initialize the master configuration: Same as with mounting some existing configuration into the container: But once you want to combine the two, for example to store the certificates on the host and mount them into the container, generating or renewing certificates will fail.