Operations | Monitoring | ITSM | DevOps | Cloud

If you want an open company culture, start this one habit

In the ‘90s, we used to think of blogs as online diaries, filled with oversharing and bad graphic animations. But since then, they’ve grown into a full-blown industry. Influencers are now able to make whole careers out of successful blogs and it’s difficult to find a company that’s not using a blog as part of its marketing strategy.

How to use uptime and website speed for competitive edge

Want to know how to make sure your website, web application, or API makes you stand out against the competition? It isn’t all about offering innovation (not that innovation doesn’t help), but taking what you do offer and making it the best. I.e., website and API uptime, performance, and function matter. We’ve got some tips to help you get there.

Meet Opsgenie at AWS re:Invent 2018-Making Incident Response Faster and More Efficient

It’s an exciting time here at Opsgenie. We recently joined the Atlassian family, updated our logo, released new pricing, and now we’re headed to AWS re:Invent 2018! So much has changed since last year’s event and we can’t wait to talk about it in person.

Just for Black Friday, we're doubling our prices

Black Friday. Everyone's throwing out coupon codes with crazy discounts, right? Why on earth would we be doubling our price for just that day? For many online services, Black Friday is a huge source of income. Webshops reportedly double or even triple their revenue that day. Many make up for a bad month in just that single day. On your most important sales day of the year, you want your site to be online. Therefore, on that day, our service is twice as valuable.

What is MTTR? Critical Incident Recovery Metrics to Reduce Downtime

Whether it’s a scheduled maintenance or an unexpected outage, downtime is time your solutions are out of action and unavailable for use. Long or frequent periods of downtime have significant costs to the company, and ultimately undermine customer trust. So what is MTTR? And how can improving MTTR reduce downtime? Below are four key metrics to get you started.

Testing Exchange OAuth Access and Azure AD

Exoprise recently added support for OAuth (OAuth 2.0 to be exact) credentials to the core Exchange Online testing sensor. This capability has been requested in the past and with this new release, enables end-to-end testing of Exchange Online and the OAuth capabilities of Azure AD with Office 365 from multiple concurrent locations.

Auvik Use Case #6: Identifying Vulnerable Devices From Vendor Recalls and Security Notices

When network hardware vendors issue device recalls, field notices, or security alerts, the implication can be massive for MSPs. Take the 2017 clock signal issue, for example. That huge recall of Intel microchips was a large-scale vulnerability for tons of devices—and meant MSPs had to figure out which devices were affected on which client sites.

An Organized Workflow for Prototyping

In the world of agile there’s a demand to solve grey areas throughout the design process at lightning speed. Prototypes help the scrum team test ideas and refine them. Without prototypes, we can’t test ideas until the feature or product has been built which can be a recipe for disaster. It’s like running a marathon without training.

The Seven Digital Sins Of IT-Business Disconnect

There’s a disconnect between business leaders and IT. As noted by a 2017 Forrester study conducted on behalf of Nexthink, just 36% of business users “think IT is aligned with the needs of the business,” even though technology services are now embedded into every aspect of enterprise culture, from mobile device use to wifi access to cloud computing.