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3 things to know about IT Remote Support software: Remote support software is designed specifically to help businesses provide customer support by troubleshooting software and hardware issues using a variety of tools. In contrast to remote access and control software, customers that receive remote assistance support must give consent to allow access to an IT technician to view their device’s screen.
Continuing in our series of InfluxDays recaps, we turn our attention to Brian Gilmore’s presentation on Industrial IoT. This is an area that uses time series data extensively and has a lot of room to expand the way it uses this data. Here’s a quick breakdown of where things stand today.
Customer service is essential to a businesses’ survival, and it makes sense when considering the impact that poor customer service can have on a business in terms of reputation and sales. In fact, 70 percent of people have claimed that their purchase decisions are based on the customer service received, so it is imperative for businesses to invest in their customer service experiences continually.