Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to the AI research bites. This series of short and informative talks showcases cutting-edge research work from ServiceNow AI Research team. The AI Research Bites are open to all, especially those interested in keeping up with the fast-paced AI research community.

Kentik Data Explorer is the heart of Kentik, where raw network telemetry is transformed into actionable insights. Yet many users don’t realize just how much they can do with it, or how Data Explorer connects to other parts of the Kentik platform. In this session, we walk through the fundamentals of using Data Explorer effectively, provide real-world examples, and highlight how it ties into workflows such as alerting, dashboards, and troubleshooting.

IT is often tasked with more than what they actually have bandwidth for -- you've likely been asked to find time to take on extra projects, work with other teams to determine how they plan to implement necessary software and hardware, and actually do the day-to-day legwork of supporting a full organization's technology needs.

EPM focuses on security with monthly updates and the upcoming SU for EPM 2024, supporting the latest OS like Mac and Windows 11. New patch management features will allow uninstalling patches, while AI integration enhances detection. MDM priorities include unified management for Apple and advanced Android controls. Q4 introduces customized email alerts and improved app management. Users are encouraged to test the mobile app and provide feedback.

CTA Link: To view the schedule for upcoming meetings, Click here. The content outlines key platform capabilities, including non-persistent VDI support and automated policy assignments. It introduces rollback support in patch management and audit trails for data export. Application monitoring tracks insecure TLS versions, while bots enhance app distribution. PowerShell improves credential support and script generation. Neurons facilitate OS provisioning, and the dashboard tracks policy change requests. Entra ID supports user authentication with customizable global settings.

Watch this video to learn how to generate a WUG MD file for WhatsUp Gold support and troubleshooting purposes.