The latest News and Information on IT Service Management, Service Desk and related technologies.
We live in an always-on world, where things move fast and break often. Building stronger resilience is critical for operational efficiency and delivering great customer experiences. CIOs have heavily invested in ITSM solutions, but a centralized, queued approach is no longer meeting the needs of modern organizations when it comes to critical, customer-impacting issues.
In today's digital age, technology is advancing at an unprecedented pace and the internet has made it possible for everyone to stay connected. This has not only created new opportunities for asset management but has also brought new challenges. In order to maintain compliance and make informed decisions based on accurate data, it is crucial to stay up-to-date with the latest trends in asset management. In this blog, we will explore the latest asset management trends that are shaping the industry.
In today's digital workplace, IT-employee engagement is crucial for communicating timely information, fixing issues collaboratively, and understanding employees’ experience with technology. At Nexthink, we have met this evolving need with our investments in engagement campaigns. And now, we are pleased to introduce the newest innovation to connect IT and employees: parametric campaigns.
In this time of the year when everyone reflects on their past and sets new goals, we thought it would be valuable to share some tips for ITSM professionals for the upcoming year. We talked to our CTO Ivan Samoylov, and he shared his ideas on what to focus on in 2024.
