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The latest News and Information on IT Service Management, Service Desk and related technologies.
Exploring Amazon Bedrock to transform ITSM customer experiences in SolarWinds Service Desk
Practical IT Service Management (ITSM) can be challenging when considering the growth of users and services to support. Additionally, ongoing trends in distributed enterprises with remote workforces, hybrid cloud, and cost-based pressures force companies to do more with less. Atop the usual demands, ITSM teams increasingly expect integrations with observability and security, giving IT support teams a single pane of glass across their roles and responsibilities.
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Customer Satisfaction Workflows: Why They Matter & Key Elements
Customer satisfaction workflows play a critical role in delivering exceptional experiences. The efficiency and effectiveness of these interactions mold the overall experience. Think of these workflows as a synchronized machine that manages customer interactions routinely. The objective is clear: to meet and exceed customer expectations consistently. With effective design and implementation, these customer satisfaction workflows can transform the customer journey, enhancing your brand's reputation.
How to Transform IT Service Management with Generative AI
It’s no secret that AI and automation can help IT teams reduce workloads and accelerate service delivery — in fact, Ivanti research shows that 92% of IT workers find automation necessary to be efficient at their job. However, when it comes to the use of generative AI, IT professionals are not convinced: 56% believe that it will benefit employers more than employees. Some of this scepticism comes from lack of clarity around gen AI plans and applications in the organization.
Meet the Winter 2023 Release of Alloy Navigator Express!
Our integrated Service Desk and ITSM solution for small and medium businesses Alloy Navigator Express is catching up with the Winter 2023 release!
Software Deployment: How to Deploy Software Updates to Keep Your Business Safe
If you manage IT assets in your organization, you probably know that software deployment is non-negotiable. The deployment of software guarantees that all applications and systems are correctly installed across organizations. It lets you install, configure, and update software across multiple devices simultaneously. And on InvGate Insight, you can perform these tasks with scripts.
Enhancing Business Efficiency through Automation #shorts
To fulfill its mission “to be Australia’s leading transactions, regulatory and disputes law firm – committed to outstanding citizenship," the law firm of Gilbert + Tobin is continuously striving to improve digital service delivery by leveraging best-in-class service management technologies. That commitment has led it into a long-term partnership with Ivanti.
Security Webinar: A Practical Guide to Deploying Zero Trust Network Access
Ivanti's technical marketing team shares their expertise in mobile security and cloud solutions. They present the Ivanti Zero Trust Solution, emphasizing its granular access, user-friendly experience, and simple deployment. The solution eradicates the inside-outside distinction, eliminates fragmented policy islands, and minimizes the attack surface. It features granular policy management, automatic access updates, and comprehensive analytics.
The ITOM'ologist's Corner: OpsRamp to ServiceNow CMDB Integration
This recurring blog will look at specific ITOM technologies within the OpsRamp solution and general ITOM challenges. Got an idea for this blog or want to learn more about ITOM at OpsRamp?
2023 product experience highlights | ServiceNow
At ServiceNow, we pride ourselves on creating product experiences people love. In 2023, we launched several platform enhancements that enabled customers to conveniently create and automate workflows, track and report on metrics that matter, find and learn the information they need, and #PutAIToWork.