Operations | Monitoring | ITSM | DevOps | Cloud

This year marks the 8th year since we incorporated Sentry. Every year has created a new set of opportunities as we’ve expanded both our product and our customer base. We’re fortunate to be considered the market leader in error monitoring, and are aggressively building on top of that success to make software better for everyone. Our rapid revenue and customer growth, combined with recent funding, has given us the exciting opportunity to more broadly fix application monitoring.

In the era of millennials and Gen Z, there's an app for everything. In fact, Apple trademarked the sentence, "There's an app for that," nearly 10 years ago. Today, with more than 2.47 million apps available across the App Store and Google Play Store, they're not only a convenient and affordable means to access a service; they have become extensions and expressions of ourselves and our personalities.

Start the new year, and the new decade, off right with a new service desk! The latest version of ServiceDesk Plus MSP comes loaded with features designed to boost the overall business and service desk productivity of managed service providers (MSPs). With a refreshing new UI, ServiceDesk Plus MSP is bringing some exciting new features like the MSP Business Dashboard, Time Sheet, and field service management in the latest version.

Working with Java applications has a lot of benefits. Especially when compared to languages like C/C++. In the majority of cases, you get interoperability between operating systems and various environments. You can move your applications from server to server, from operating system to operating system, without major effort or in rare cases with minor changes.

Lumigo is pleased to announce that it has achieved ISO 27001 and ISO 27799 (HIPAA compliance) certification. The certifications require the company to undergo annual auditing to ensure it meets exacting standards for its information security procedures and handling of Protected Health Information.

About a year ago, in another Pandora FMS blog, we talked about what Grafana is, we explained what it was and how it was related to other software. Now we go a little further and we want to show you how to create Grafana dashboards with the data provided by Pandora FMS. It is undeniable that this tool enjoys the support of a large user community, due to the versatility it offers to use different data sources to have displayed on its boards.

In December, OpsRamp was at two major industry events: Gartner IT Infrastructure, Operations & Cloud Strategies and AWS re:Invent. The team demonstrated how hybrid cloud management, multi-cloud monitoring, and machine learning can proactively maintain business services, reduce alert floods, and consolidate point tools across a fragmented enterprise IT environment. Here’s a quick snapshot of the other news milestones from December.

For MSP business owners, figuring out how to improve your bottom line is like an ongoing game of tug of war. Do you raise your rates or do you make your service staff more productive? Raising rates may seem like the easier option, but at the risk of upsetting existing clients and losing prospects to competitors with better rates, it may not be your best bet. Instead, you should focus on improving service efficiency and productivity within your MSP.

Though much of the coverage of artificial intelligence or AI has been hype, the technology itself is real enough – and gaining traction in the commercial sphere. In fact, AI is increasingly being viewed as an integral requirement for business IT setups, rather than a luxury or fad. The research firm Gartner, Inc., predicts that more than 30 percent of data centers that fail to sufficiently prepare for AI will no longer be operationally or economically viable by 2020.