Operations | Monitoring | ITSM | DevOps | Cloud

The Digital Operational Resilience Act (DORA) is a European Union (EU) regulation that requires financial institutions to improve their digital operational resilience. DORA creates a uniform regulatory framework across the EU to strengthen the European financial market against cyber risks and IT incidents.

In 2022, we wrote about our engineering interview process to make it more transparent and accessible to candidates. A lot has changed since then: we've grown to 80 people across London, San Francisco, and New York, and naturally, our interview process has evolved too. We thought it was time for an update!

When your IT team is buried in tickets, struggling with shadow IT, and constantly putting out fires, it can feel frustrating and unsustainable. That’s where IT Service Management (ITSM) comes in. ITSM gives you a plan to deliver reliable IT services while helping teams focus on what matters most: driving business success. It covers everything from handling incidents and requests to improving workflows and providing consistent value. ITSM aligns your IT team with business goals.

Incident management has long relied on ITSM systems designed to handle incidents through a structured ticketing queue, with a focus on compliance and data integrity. While this method brings consistency, it often slows down response times and forces teams into a reactive mode during major incidents. This outdated and fragmented approach creates inconsistencies, as automation tools are inconsistently applied and lack a unified management system.

Incidents happen. Whether it’s a service outage, degraded performance, or an unexpected spike in errors, things will go wrong. The question isn’t if incidents will occur—it’s how quickly and effectively you can respond when they do. For years, incident response has been a mostly manual process: someone gets paged, scrambles to investigate, loops in the right people, and after some firefighting, hopefully resolves the issue before too many customers notice.