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The latest News and Information on Incident Management, On-Call, Incident Response and related technologies.

squadcast

5 Reasons to Switch from PagerDuty to a More Effective Alternative

Jul 31, 2024 By Vishal Padghan In Squadcast
When it comes to Incident Management, having the right tool can make all the difference between a swift resolution and prolonged downtime. While PagerDuty has long been a staple in the industry, many teams are finding more effective alternatives that better align with their needs and offer significant advantages. Here, we explore five compelling reasons to consider switching from PagerDuty to more efficient alternatives.
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rootly

The Best SRE Tools To Improve Reliability and Streamline Operations

Jul 31, 2024 By Iryna Iurchenko In Rootly
For better or worse, most companies—including their execs and developers—see SREs as superheroes who’ll save them from the evils of downtime and service degradation with their boundless superpowers. SREs are expected to constantly perform dangerous stunts like production debugging or communicating highly technical issues to angry VPs. They must also be able to manage infrastructure, networks, databases, pipelines, operating systems and much more.
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pagerduty

Reducing Coordination Costs in Incident Response

Jul 31, 2024 By Mandi Walls In PagerDuty
Incidents can happen anywhere at any time. They can be small, well-defined, and easily contained. They can be large, messy, and complex, like the major outage we saw recently. Or they can be somewhere in between. When incidents occur, mobilizing and coordinating responders is crucial to restoring service, protecting the customer experience, and mitigating business risks.
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Redefining incident management: the power and pitfalls of AI

Jul 31, 2024 By Incident.io In Incident.io
Like it or not, AI is having a monumental impact on our lives. Most of the products we engage with today have AI features and functionality, aimed at assisting or completely replacing the actions normally taken by humans. When it comes to incidents, we’re firm believers of accelerating human actions, and believe the risk of over-automation far outweighs the benefits. In this live event we’ll dig a little deeper on why, as we cover the power and pitfalls of AI.
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bigpanda

Automated incident response in ITOps

Jul 30, 2024 By Amy Brennen In BigPanda
Most IT leaders realize that automating repetitive, low-level incident response actions is vital to multiple benefits. To name just a few, these include: In IT, incident response refers to addressing any event that disrupts normal service, application, security operation, or performance. Using AI and machine learning, automation addresses incident analysis, detection, investigation, triage, and response. The question is often identifying where to start or the best approach.
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InvGate

Understanding Mean Time to Resolve

Jul 30, 2024 By Pablo Sencio In InvGate
Back in the day, IT teams often spent countless business hours manually sifting through logs, diagnosing issues, and identifying the root cause of a system failure. This painstaking process frequently led to prolonged downtimes and frustrated users. Today, organizations can’t afford such inefficiencies. Keeping systems running smoothly is key, and that’s where critical metrics like Mean Time to Resolve (MTTR) come into play.
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pagerduty

Mitigate the Risk of Operational Failure with PagerDuty Advance, GenAI for Every Step of the Incident Lifecycle

Jul 30, 2024 By Débora Cambé In PagerDuty
As organizations increasingly rely on complex digital infrastructure, they must be ready to move rapidly when major incidents occur. The recent global outage has shown just how fragile IT systems can be. With mounting pressure to deliver seamless customer experiences, GenAI and automation present an opportunity to manage risk more effectively, by ensuring responders have the right information to restore services quickly.
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PagerDuty Advance | Generative AI for PagerDuty Operations Cloud

Jul 30, 2024 By PagerDuty In PagerDuty
Introducing PagerDuty Advance: GenAI for critical operations work. For every step of the incident lifecycle. For scaling your teams. For sustaining customer experiences. For moving business forward – faster. Work more efficiently. Protect more revenue. Build greater operational resilience. PagerDuty Advance helps operations teams manage business-impacting issues in seconds, not hours. From event to resolution, PagerDuty Copilot’s automations help you resolve issues faster, reduce risk, and control costs.
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