Operations | Monitoring | ITSM | DevOps | Cloud

Mastering Ring Deployment for Effective Update Management

Aug 7, 2025 By Ivanti In Ivanti
Ring deployment is essential for managing updates, focusing on urgent vulnerability fixes while ensuring operational stability. Cost management is vital, balancing quick remediation with outage risks. The Preferred Server feature aids in update management within network segments. Peer-to-peer technology helps in large environments, but network bottlenecks need attention. Integrating sentiment surveys captures user feedback, allowing for swift resolution of post-deployment issues.
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Pager fatigue: Making the invisible work visible

Aug 7, 2025 By incident-io In Incident.io
No matter how hard you try to prevent it, your product will break. And sometimes, it breaks in the middle of the night. Getting paged at 3 a.m. is rough. Getting paged again two hours later because of a follow-up issue you missed the first time is even worse. So how can a manager stay aware when their team is having a tough night or a tough week on call, without relying solely on direct reports?
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cloudzero

How To Run Monthly Cloud Cost Meetings For AI Teams

Aug 7, 2025 By Greg Barrette In CloudZero
If you’ve ever stared at your cloud bill and thought, “How on earth did this get so crazy?” — you’re not alone. Especially when AI workloads come into play, those GPU costs can feel like a runaway train. The good news? It doesn’t have to be that way. The magic happens when you’ve got someone from every team that cares about smart growth (FinOps, AI/ML, product, engineering, whatever) all in one room, looking at the same set of numbers.
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iOPEX

The CX Leader's Playbook to Reviving Automated IVR with Agentic AI

Aug 7, 2025 By iOPEX Technologies , In iOPEX
Customer service automation has come a long way from basic phone menus to highly interactive tools. Despite these advancements, traditional automated Interactive Voice Response (IVR) system implementations and basic chatbots still leave users frustrated due to their rigid workflows, lack of context awareness, and weak language comprehension. This often results in dropped calls, costly escalations to human agents, and a decline in customer trust.
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whatsup gold

What is Network Management?

Aug 7, 2025 By Greg Collins In WhatsUp Gold
International businesses and near-citywide college campuses require effective network management solutions to minimize downtime, optimize performance and strengthen cybersecurity. In summary, network management helps maintain the efficiency, reliability and security of a local and/or cloud-based network. However, developing a viable network management strategy requires an understanding beyond its actions.
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resolve

A Guide to Agentic Orchestration

Aug 7, 2025 By Ari Stowe In Resolve
A lot of IT organizations (I daresay most IT organizations) aren’t short on bots; they’re short on direction. You've got GenAI copilots here, virtual assistants there, and workflow bots running in many different tools. Maybe one automates diagnostics while another resets passwords. But none of them talk. None of them collaborate. None of them understand what the others are doing. That’s not automation; that’s entropy.
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appsignal

Get the Full Picture: AppSignal Adds OpenTelemetry Support

Aug 7, 2025 By Connor James In AppSignal
We're excited to officially launch our OpenTelemetry instrumentation. AppSignal is now able to expand our observability to a dozen popular languages, frameworks, and tools, giving customers the deep insights they need to monitor their entire stack. In this article, we'll show you how you can use AppSignal and OpenTelemetry to proactively monitor your app.
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civo

Cloud Services Investigation: What the CMA's findings mean for the cloud industry

Aug 7, 2025 By Civo Team In Civo
In 2022, the Office of Communications (Ofcom) conducted a market study into the UK cloud industry to investigate whether the UK’s cloud market was working well, and if any regulatory intervention was needed¹. Ofcom concluded that the market was dominated by AWS and Microsoft, and that competition was limited, and referred matter to the Competition and Markets Authority (CMA) for further investigation².
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