Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to the very first episode of Agents of IT, the podcast for IT leaders accelerating the shift to Zero Ticket IT! For our inaugural episode, Sean Heuer (CEO) and Ari Stowe (COO) sit down with Espressive founder Pat Calhoun to discuss why agentic AI and intelligent orchestration are the superhero duo that teams need to meaningfully transform IT. This is a conversation that tech leaders looking to shake things up won't want to miss.

Learn how to connect SSIS to MySQL, access and preview your data, and migrate tables from MySQL to SQL Server using SSIS Data Flow Components for MySQL and MariaDB in this beginner-friendly walkthrough!

Learn how to connect SSIS to Oracle, access and preview your data, and migrate tables from Oracle to SQL Server using SSIS Data Flow Components for Oracle in this beginner-friendly walkthrough!

Learn how to easily connect SSIS to Salesforce, access your CRM data, and load it into SQL Server using Devart SSIS Data Flow Components. This step-by-step guide shows you how to set up the connection, select and preview Salesforce data, and run efficient data transfers—all without coding. Perfect for data professionals looking to simplify Salesforce integrations with SSIS.

Is “good code” still the right measure of engineering success in an AI-driven world? In this episode of *Humans of Reliability*, Rob Zuber, CircleCI CTO, joins Sylvain to explore how coding assistants are reshaping developer workflows and changing what teams value. Rob shares what he’s seeing across CircleCI’s customer base: a clear boost in throughput, new bottlenecks shifting from code creation to code review, and the rise of “vibe coding,” where engineers trust AI-generated code they may not fully understand.

What does data sovereignty mean in practice for European cloud adoption? In this episode of Uplink, Nicolas Duffour, Strategic Development Director at Cloud Temple, joins host Michael Reid to unpack how enterprises and public agencies balance compliance, security, and innovation. From leading IT for French government ministries to helping Cloud Temple secure the prestigious SecNumCloud qualification, Nicolas brings first-hand expertise in navigating Europe’s regulatory landscape.

Access requests: they’re one of the most common (and frustrating) tickets clogging up IT service desks. In this episode of the Zero Ticket IT Video Series, we show you how Resolve + RITA handle access requests end-to-end without opening a single ticket. Request access via Teams, Slack, or your portal RITA checks internal policies Grants pre-approved access instantly Notifies the user No manual routing. No delays. No ticket.