Operations | Monitoring | ITSM | DevOps | Cloud

PagerDuty's agent app shows live incident state, incident history and change correlations inside GitHub so you can get context right within your PR without interrupting your flow. Automatically correlate incident data with recent commits and deployments to identify root causes, then generate fix PRs with proper incident linking.#IncidentResponse.

At hyperscale, a regional cloud outage is not merely a technical disruption—for Samsung Account, which serves 2.1 billion users across three global regions, it is an immediate global service crisis. Fragmented, region-siloed monitoring creates blind spots that make early detection nearly impossible, leaving SRE teams perpetually reactive rather than predictive. The path to proactive reliability requires both a philosophical shift and a foundational change in how observability data is collected, unified, and reasoned over.

Engineering teams are burning through AI budgets with nothing to show for it — $100M across 10,000 engineers and no cost per run, no cost per outcome, just a number that keeps climbing. When it runs dry, your infrastructure upgrade gets cut. Harness ties every AI token to the outcome it created: cost per run, cost per resolved ticket, and anomaly detection before the invoice hits. One customer went from a $28,000 black box bill to $0.60 per ticket.

Anthropic have just released Sonnet 5, their cost effective alternative to Opus 4.8. The token cost is much lower, but when we analyse the telemetry, we find something surprising. It turns out, it's not all about token cost!