Operations | Monitoring | ITSM | DevOps | Cloud

If you’re an SRE, you might view AIOps with great excitement. By automating complex workflows and troubleshooting processes, AIOps could make your life as an SRE much easier. Alternatively, SREs may choose to view AIOps with disdain. They might think of AIOps as just a fancy buzzword that doesn’t live up to its promises, and that can become a distraction from the SRE tools that really matter. Which perspective is right?

We’ve been pretty lucky at incident.io to be able to avoid dealing with more complex authentication issues for quite a while, because we piggy-back on Slack to know who you are and which organisation you work in. Whole companies have been built around doing authentication and user profiles really well, so it was pretty neat to be able to avoid doing most of that work for so long!

Handoff communication occurs when a patient is transitioned from one care setting to another. Communication is central to handoffs, and clinical staff are expected to share comprehensive details about the patient’s health to the next care provider in charge. During handoff, sensitive information is passed in real time to another care provider during changes in shift or care setting.

You likely deal with major incidents regularly, but do you know who first coined the term? You also probably use the best tools on the market to help you fix those incidents, but do you know what some of the first tools were? When incident management is part of your day-to-day, it’s easy to think you know it all. But we have a hunch that there are some interesting facts that haven’t crossed your mind yet!

Microsoft Azure Sentinel is an intelligent, next-generation security information and event management (SIEM) solution designed to detect threat anomalies. Azure Sentinel is also categorized as a security orchestration automated response (SOAR) service that expedites the incident detection and event response process for cybersecurity teams. Azure Sentinel provides an extra layer of security to protect critical resources across an organization.

Many IT professionals are familiar with the popular metrics and measures of IT operational success. Such metrics as Customer Satisfaction, Average Handle Time and First Contact Resolution are typically memorized by service desk managers and stored for quick reference during planning and other types of meetings. But how do we measure the effectiveness of the processes that support those teams?

Keeping track of what all that you need to do to mitigate an incident is crucial. And if you’re an Incident Commander, you also need to keep track of what everyone is doing. This is why we’re excited to share a new experience in Slack to create and manage all tasks in an incident.