Operations | Monitoring | ITSM | DevOps | Cloud

We’re excited to announce that a beta version of our Aiven for Apache Flink service is now publicly available for anyone to try. Find out more!

In 2010, American Express® launched #ShopSmall, the first national campaign to promote and support small businesses. The campaign culminates with Small Business Saturday, observed yearly on the day following Black Friday, a day that is classically a high traffic day for shoppers to spend big with corporate retailers. NinjaOne prides itself on being a vendor with small business roots, having started with humble beginnings and being led by a team of independent IT leaders.

We’re thrilled to announce that Frost & Sullivan has awarded the 2021 Asia-Pacific Company of the Year Award for secure remote access to Pulse Secure (acquired by Ivanti). In determining awards, Frost & Sullivan “applies a rigorous analytical process” that includes “detailed evaluation of best practices criteria.”

About one year ago the NETWAYS colleagues showed you how to let Icinga 2 notify users through XMPP/Jabber. Now it’s time to also cover the somewhat more fancy Rocket.Chat.

Elastic APM is a free, open and powerful observability tool that provides intelligence into application performance for a myriad of production applications (e.g., throughput, error rates, latency, resource usage, transaction traces). You can now enable Elastic APM integration to gain deep insight into the performance behaviors of your Elastic Enterprise Search deployment!

With a 70% increase in internet usage, and digital teams adopting cloud-native technologies at a rapid rate, the importance of measuring customer experience on digital properties is not just a technical problem, but a business imperative. Frontend developers and SREs use Real User Monitoring (RUM) to understand critical components of their end-user experience, like how quickly users see content, when a page becomes interactive, and a page's visual stability.

After checking out the Get Started with Connected Experiences blog, you’ll be an expert on 1) how your Splunk data gets to mobile, (2) how to unlock mobile for your Splunk instance, and (3) how user management works. So, with this blog, I’d say it’s time to talk about the many login methods users can leverage with their Splunk instance on mobile.

For the newest instalment in our series of interviews asking leading technology specialists about their achievements in their field, we’ve welcomed Matthew Renze. Matthew is a specialist in artificial intelligence who has given over 100 talks on this very subject and is the author of numerous AI courses on Pluralsight.

These days, any tech company can say it’s innovative. At ServiceNow, we don’t just say it—we practice innovation in everything we do, especially in India. With a global focus on artificial intelligence and its uses within data and analytics, ServiceNow India has dedicated an entire data science team to predictive analytics. “That is just so next-gen,” says Puneet H., senior manager of data analytics.

Rahul Guha, product management director for Customer Service Management, co-authored this blog. When customers request help from customer service agents, it’s usually because they can’t find the answers they need or are unable to resolve problems on their own. When they do turn to customer service, they expect representatives to know how to fix their issues quickly and completely.