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The latest News and Information on Monitoring for Websites, Applications, APIs, Infrastructure, and other technologies.

Modernizing Network Data Analytics With a Unified Data Repository

Analyzing multiple databases using multiple tools on multiple screens is error-prone, slow, and tedious at best. Yet, that’s exactly how many network operators perform analytics on the telemetry they collect from switches, routers, firewalls, and so on. A unified data repository unifies all of that data in a single database that can be organized, secured, queried, and analyzed better than when working with disparate tools.

eG Enterprise adds Advanced Performance Monitoring of Snowflake

I’m delighted to share that version 7.2 of eG Enterprise has introduced support for performance monitoring of Snowflake databases. eG Enterprise’s integration with Snowflake enables complete visibility into the Snowflake architecture and operations, alongside the performance and costs of any dependent cloud hosted infrastructures such as AWS or Azure.

The Ins-and-Outs of Hardware Monitoring

Avid PC gamers know that if you want optimal performance, you have to push your computer to its limits. And if your gaming “rig” is not properly equipped with a large interior fan, your PC can overheat, resulting in more than a few performance issues. It is the same for enterprise-level devices or pieces of hardware: overheating creates problems. One such enterprise-level piece of hardware (and arguably the most crucial piece of equipment) is a server.

NiCE Active 365 Management Pack 4.2

As more and more companies move towards Microsoft 365, it’s essential to have the right tools to monitor the platform effectively. Monitoring Microsoft 365 can be a complex task requiring advanced monitoring tools to ensure the smooth and uninterrupted functioning of the platform. This is particularly important for businesses that rely heavily on Microsoft 365 for daily operations.

Planning in customer service: manage emergencies caused by customers' poor planning

Have you ever heard the saying: “Poor planning on your part does not imply an emergency on my part”? But don’t worry, we’ve got you covered. In this articWell, let’s just say Bob Carter, the man who said it, was clearly not in the customer service business. When we talk about dealing with clients, poor planning on their part can quickly turn into an emergency on your part. And believe me, there’s nothing nice about an emergency with a client.

Best 19 Performance Monitoring Tools: APM vs. NPM

In today's digital landscape, where performance is a key factor in delivering exceptional user experiences, organizations rely on performance monitoring tools to optimize their applications and networks. From Application Performance Monitoring (APM) to Network Performance Monitoring (NPM), these tools provide valuable insights into the performance of critical components in the technology stack.

Application Experience: Faster Value and More Comprehensive than Ever

We are excited to announce the availability of significant enhancements to Application Experience and its use-cases and capabilities. For Application Experience, the 2023.4 release delivers an all-new Library Pack, coupled with several in-product enhancements to offer customers faster time to fully configured operation and increased value.