Windows 10 end of life Here's what you MUST do! #shorts #windows
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The latest News and Information on IT Service Management, Service Desk and related technologies.
How to Track IT Asset Warranties With a Dashboard
In this video, our product specialist, Matt Beran, shows us how dashboards can help you visualize warranty status, manage expirations, track inventory levels, and make smarter decisions about costs, vendors, and repairs. You’ll learn how warranty tracking works in InvGate Asset Management, how to spot trends that affect IT performance, and how to budget more effectively with interactive dashboards.
Pioneering DEX Agents and Benchmarks
At Nexthink, our focus is Digital Employee Experience (DEX), it’s all we do, and all we aim to be the very best at. Today, we have a unique opportunity to deliver the world’s most advanced DEX models and agents, fine-tuned and trained specifically on real DEX use cases from our thousands of users. This matters because, in our vision, most IT operations will eventually be fully automated by AI and technology.
E5: Ask me anything (AMA) session with the ServiceDesk Plus team
In the fifth episode, we showcased all the latest features released in ServiceDesk Plus since the beginning of the year, followed by an AMA session where the following experts answered your queries.
SharePoint Vulnerabilities and Security Updates
SharePoint Vulnerabilities and Security Updates SharePoint is currently facing vulnerabilities that are being actively exploited, leading to guidance from Microsoft and CISA. An attack chain known as Tool Shell is taking advantage of CVEs, revealing new security risks. On-prem software poses significant threats as attackers can decrypt it. Mitigation involves applying updates and improving threat detection. Additionally, Exchange Server has a security update addressing five vulnerabilities, and users must switch from EWS to Microsoft Graph by October 2026.
What is an IT Ticketing System? Understand its Challenges, Advantages & Features
In modern IT environments, service disruptions, support queries, and system incidents need structured handling. Ad-hoc responses and scattered communication channels can lead to unresolved issues and missed commitments. This is where an IT ticketing system steps in. They help convert every problem, request, or alert into a manageable digital entry. In this blog, you’ll get expert insights into IT ticketing systems, their challenges, as well as benefits.
Attack Surface Discovery: How to Identify Your Organization's Attack Surface
Much like your lawn after a good rain, your attack surface will grow rapidly if left unchecked. And an increase in cybersecurity risk comes along with that increase in attack surface size. While risk can’t be eliminated outright (because attack surfaces are always evolving), you can manage it to keep your overall risk levels in line with your risk appetite.
Highlight Your Tickets (or Anything Else) #helpdesk #productivity
Highlight important requests—or anything else—in Alloy Navigator with color cues that make them pop right off the screen. See statuses, key requesters, or emergencies at a glance, and never miss what matters most! Perfect for IT teams keeping work organized and efficient! Conditional highlighting for data views was introduced in the Winter 2023 release of Alloy Navigator, for both Enterprise and Express editions, along with other great features.#AlloyNavigator.
What is a CMDB (Configuration Management Database)? Why Does It Matter?
CMDB (Configuration Management Database) represents a structured repository used to track configuration items, or CIs, across an organization’s IT environment. Each CI might include software packages, physical servers, network components, virtual machines, or even user access credentials. Together, these components and their relationships define how IT services are delivered and maintained. In this blog, you’ll discover how a CMBD works, its benefits, challenges, integration models, and more.
My Calendar Productivity Tips: Smarter Scheduling in Alloy Navigator
This article shares practical tips for using My Calendar in Alloy Navigator to organize tasks, sync with Outlook, and manage work and personal schedules in one place.