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The latest News and Information on IT Service Management, Service Desk and related technologies.

3 Primary Differences Between CRM Tools and Workflow Management Software

Nov 20, 2024 By StartingPoint In StartingPoint

When companies think of tools for managing customer relationships and internal operations, CRM (Customer Relationship Management) software is often one of the first to come to mind. CRMs are powerful tools for tracking leads, managing sales pipelines, and ensuring smooth customer acquisition. However, once a customer is closed and the focus shifts to delivering services, companies often realize that CRMs alone are insufficient. This is where workflow management software becomes essential.

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AI in ITSM: 3 Artificial Intelligence Applications Vendors Already Use

Nov 20, 2024 By Ekaterina Glozshtein In Alloy Software

How has AI shaped ITSM? We analysed 8 leading ITSM vendors to find out how they implemented AI in their solutions.

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Remote Asset Management: A Complete Guide

Nov 20, 2024 By Asset Infinity In Asset Infinity

Managing assets remotely has become increasingly important in today’s dynamic and distributed work environment. Remote asset management allows organizations to track and manage their assets from any location, ensuring efficiency, security, and productivity. This guide explores the concept of remote asset management, its key features, implementation strategies, and the benefits it offers to businesses.

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Securing Flexibility Aligning IT and Security for a Thriving Everywhere Work Environment

Nov 20, 2024 By Ivanti In Ivanti

Securing Flexibility Aligning IT and Security for a Thriving Everywhere Work Environment Organizations are adapting to a hybrid workplace, focusing on how work is conducted rather than where. The Everywhere Workplace report reveals trends in hybrid work, emphasizing the need for efficiency and security. Strategies for managing risks from personal devices and public networks are discussed, highlighting the importance of IT and security collaboration. Data governance and alignment of priorities are crucial for balancing employee flexibility with security measures.

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The Future of Customer Experience: How AI is Leading the Charge

Nov 19, 2024 By StartingPoint In StartingPoint

When we think of the most game-changing innovations in recent times, there are many candidates. For instance, renewable energy solutions have changed how we think about sustainability and go about reducing carbon emissions. We’ve also seen the rise of blockchain technology that creates decentralized systems impacting finance, public administration, and even the food sector. ‍

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Asset vs Inventory: Understanding the Key Differences

Nov 19, 2024 By Asset Infinity In Asset Infinity

Managing both assets and inventory is crucial for businesses that want to maximize efficiency, maintain financial health, and optimize operations. While both are valuable, assets and inventory serve different purposes and require distinct management strategies.

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How Functional is Inventory Management in Healthcare Industry?

Nov 19, 2024 By Asset Infinity In Asset Infinity

Inventory Management in the healthcare industry is an area of research focused on efficiently managing inventory, acting as a prerequisite for many planning and decision-making processes in the systems of the industry. Inventory Management in the healthcare industry should first and foremost focus on patient care and satisfaction, with assurance of the availability of a large number of high-quality inventories and regularly changing the environment.

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Latest Microsoft Updates: Addressing Vulnerabilities in Windows and More

Nov 19, 2024 By Ivanti In Ivanti

Latest Microsoft Updates: Addressing Vulnerabilities in Windows and More Microsoft has rolled out important updates for Windows 11, addressing a range of issues and introducing server updates. Here are the key highlights.

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How to Categorize Logs for More Effective Monitoring

Nov 18, 2024 By Parth Sawhney In Motadata

Log management is the process of collecting, storing, analyzing, and reporting on log data generated by IT systems. Logs provide a valuable record of system activities, enabling organizations to: Effective log management is essential for maintaining a healthy and efficient IT infrastructure. By leveraging log data, organizations can proactively address issues, improve performance, and enhance overall system reliability.

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5 Reasons Why You Need a Cloud CMDB

Nov 15, 2024 By Ignacio Graglia In InvGate

There are plenty of reasons why it’s a smart move to have a cloud CMDB (Configuration Management Database). As companies embrace the cloud for its flexibility, scalability, and operational benefits, it’s no surprise that many are either purchasing cloud-based services or accelerating cloud migration strategy. According to the Cloud Computing Study 2024 by FOUNDRY, 63% of IT decision-makers report having accelerated their cloud migration over the past 12 months.

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