Operations | Monitoring | ITSM | DevOps | Cloud

There are two common approaches to incident response: qualitative and quantitative. Each approach has its pros and cons. Meanwhile, an enterprise’s decision to take a qualitative or quantitative approach to incident response could have far-flung effects on the business, its employees and its customers.

“I need to be notified if there’s a significant event ongoing with SignalFx.” This is what I tell my team. However, despite being the CTO of a monitoring company, creating the right set of alerts for me to stay informed of incidents in progress or potential issues was harder than it seemed at first glance. Why?

Gift of Hope Organ & Tissue Donor Network is a non-profit organ procurement organization that coordinates organ and tissue donation and provides public education on donation in Illinois and northwest Indiana. As one of 58 OPOs that make up the nation’s donation system, Gift of Hope works with 180 hospitals and serves 12 million people in their donation service area.

Have you ever gotten that dreaded text from your boss: “The site is down”? Maybe you were meeting with a customer. Or having dinner with your family. Maybe you were presenting at a conference. Doesn’t matter. Whatever else you were doing, now you’re doing emergency incident communication too. You check in with your team leads and confirm there is a problem. You let your boss know the response is under way.

SAN FRANCISCO – Sept. 11, 2018 – Today at PagerDuty Summit 2018, PagerDuty, a global leader in digital operations management, launched two new products to extend its digital operations management platform: PagerDuty Visibility and PagerDuty Analytics. PagerDuty Visibility provides IT leaders, technical responders, and business owners a shared, real-time view into operational health that impacts both consumers and business.

LeBron James. Marta. Daniel Cormier. Tom Brady. Simona Halep. One thing these individuals—each widely considered amongst the best in their respective sports—have in common is their commitment to training. Each dedicated countless hours to carefully honing their skills through continuous training, to the point that when faced with a challenge, they respond instinctively.

When a critical incident hits, the implications for the business could not be more profound. Whether it’s a productivity system that powers the efficiency of thousands of employees, or an online service that serves millions of customers and drives the company’s revenues - no organization can afford anything less than an immediate and effective resolution.

SAN FRANCISCO--(BUSINESS WIRE)-- Atlassian Corporation Plc (NASDAQ: TEAM), a leading provider of team collaboration and productivity software, today announced it has entered into a definitive agreement to acquire OpsGenie, Inc., whose technology enables companies to better plan for and respond to IT service disruptions.

Software has become part of our daily lives – from sending money using your phone to signing contracts with a click. But all this progress comes with a downside – specifically, downtime. When a popular online service goes down, it disrupts millions of people and costs businesses $700 billion per year in North America alone. Responding to service disruptions has become one of the biggest challenges facing IT organizations today.