Operations | Monitoring | ITSM | DevOps | Cloud

In the first part of this blog journey (I’d call it a post, but it’s actually two posts) we explored what operational excellence looks like in public cloud deployments. And while I do not want to spoil it for you, the main takeaway was that it is not easy and can become resource-intensive. With this in mind, you might should be wondering what you can do to achieve excellence without focusing all your resources on operations.

Whenever a new customer joins incident.io, we make notes on what made them chose to buy our product and, if we were in a competitive process, why they chose us over other providers they were evaluating. It’s a lot of messy data and raw notes, but contained within is a veritable treasure trove of customer feedback. Summarising large amounts of data? Sounds like the perfect job for an LLM.

Businesses are constantly on the lookout for ways to optimize operations, reduce costs, and stay ahead of the competition. One of the most effective strategies for achieving these goals is adopting open-source software (OSS). Open-source tools offer a myriad of benefits, from cost savings to enhanced flexibility and innovation. However, transitioning to an open-source environment can be daunting without a clear roadmap.

DevOps uses software development (Dev) and IT operations (Ops) philosophies and practices to shorten the software development lifecycle (SDLC), provide continuous delivery of products, and maintain high software quality. Engineers who tackle slow deployment problems, communication bottlenecks between development and operations teams, and manual and error-prone engineering processes and tasks are doing DevOps work.

PostgreSQL is a widely used open source relational database that many organizations operate as a core part of their infrastructure stack. Because of their mission-critical nature, database-related issues can have outsize downstream impacts on user experience, service performance, and data retention, making it vital to identify and address problems quickly.

The Teleport Access Platform delivers on-demand, least-privileged access to infrastructure (for SSH, Kubernetes, RDP, Web, databases, and clouds) on a foundation of cryptographic identity and zero trust, which eliminates the attack surfaces of both shared secrets and standing privileges.