Operations | Monitoring | ITSM | DevOps | Cloud

Self-service has been around forever. So why are tickets still piling up? Because portals do not resolve issues. They push work to employees, then escalate anyway. Watch Zero Ticket Minute. Autonomous resolution is next.

Struggling with rising ticket volumes and manual handoffs? ITSM best practices provide structure for incident management, change control, and service requests, so your team can scale without breaking workflows. From defining clear incident workflows to building strong knowledge systems and tracking SLA performance, these practices help IT teams deliver measurable service outcomes. You'll find essential practices for incident, problem, and change management, automation strategies to improve efficiency, key metrics such as MTTR and FCR, and a maturity model to drive continuous improvement.

Stop digging through tabs and explaining your role to your tools. In this Feature Friday, we’re unveiling 'My Workspace' for the Cortex MCP, designed to give you instant, personalized identity the moment you start your day. Before today, you had to manually fetch data from Jira, GitHub, and internal docs just to figure out your priorities. Now, you can simply ask, "What should I work on this week?" and get a parallel, high-speed pull of your entire ecosystem.

Nobody enjoys working in an app that suddenly blasts a bright white screen. That’s why we added Dark Mode to *AlloyScan* in the latest update — and made it smart enough to match Alloy Navigator’s theme whenever you open it from there. Built for everyday IT work, *AlloyScan* is a cloud-based network inventory solution designed to give you clear visibility into your IT infrastructure, without causing eye strain.

What does it take to build a monitoring platform that teams rely on every single day? In this episode of Heartbeat Behind the Metrics, Jamesraj Paul Jasper, Principal Product Manager of Site24x7, talks about his 15-year journey with the product and the moments that still stand out. He dives into why APM Insights is closest to his heart, and also shares a proud team moment where a complex enterprise feature was designed, built, and shipped in just two weeks through tight coordination.