Businesses and individuals alike have embraced the flexibility and cost-effectiveness of VoIP, but ensuring a seamless and high-quality experience requires more than just a reliable internet connection. Enter Quality of Service (QoS), a crucial framework that governs and prioritizes network traffic to guarantee optimal performance for real-time applications like VoIP.

The entire reason we have monitoring is to understand what users are experiencing with an application. Full stop. If the user experience is impacted, sound the alarm and get people out of bed if necessary. All the other telemetry can be used to understand the details of the impact. But lower-level data points no longer have to be the trigger point for alerts.

Last week a major internet outage took out one of Australia’s biggest telecoms. In a statement out yesterday, Optus blames the hours-long outage, which left millions of Aussies without telephone and internet, on a route leak from a sibling company. In this post, we discuss the outage and how it compares to the historic outage suffered by Canadian telecom Rogers in July 2022.