Operations | Monitoring | ITSM | DevOps | Cloud

Welcome to our November edition of the NiCE bi-monthly newsletter! We’re thrilled to share the latest updates, insights, and events to keep you ahead in the ever-evolving IT monitoring landscape, primarily revolving around Microsoft System Center. Whether you’re looking to stay current with new features, understand best practices, or network with fellow professionals, our newsletter has you covered.

Adopting Blazor best practices is the only way to get your ASP.NET Core applications on the right track. Rather than juggling between C# for the backend logics and JavaScript for the frontend interactions, you can use Blazor to build interactive web apps using only C#. It makes your development process easier, reduces context switching, and lets you create a more cohesive codebase.

Query Resolution Policy (QRP) is a security feature in ManageEngine DDI Central that allows network administrators to resolve DNS queries for specific clients’ IP addresses in the Windows Microsoft server. This helps secure the confidential network resources of an organization by preventing unauthorized individuals from accessing them. Also, QRP can help categorize certain departments to permit and restrict access to network resources.

Azure Virtual Desktop (AVD) is a powerful and increasingly popular solution that allows businesses to provide secure, scalable, and cloud-based desktop virtualization, usually without the overhead of on-prem infrastructure. However, many organizations underestimate the importance of monitoring, leading to performance, compliance, and cost issues. Today, I will debunk several common myths surrounding AVD monitoring and explain why a proactive approach can save you time, stress and billing costs.

As the official implementation date approaches for the Digital Operational Resilience Act (DORA) – financial institutions and their information and communication technology (ICT) service providers, across the European Union are gearing up for a significant shift in their operational landscape.

As a managed service provider (MSP), you manage an ever-growing number of endpoints. Every day, you’re tasked with ensuring that your clients’ systems are secure, up-to-date, and running smoothly. However, with client demands evolving and IT environments becoming more complex, the tools you use to manage operations can either boost your efficiency or hold you back.

Synthetic monitoring (SM) uses script-based, simulated user interactions to assess the performance and reliability of websites, application program interfaces (APIs), and other digital services. These scripts can mimic typical user behaviors, such as logging in, completing a purchase, site navigation, etc., and run consistently from multiple locations so you get real-time feedback on how your systems handle different scenarios.

It’s gotten to the point where Black Friday reliability prep has to start on…well Black Friday. This year, 32% of consumers in the US claimed that they were going to start their holiday shopping in July-October. Plus, Black Friday isn’t the only day eCommerce businesses have to worry about, now we have Cyber Monday, Travel Tuesday, and the thousands of Prime Days from Amazon.