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The latest News and Information on IT Service Management, Service Desk and related technologies.

Discover the Vital Role of Software Adoption in Enhancing Digital Employee Experience

In today’s digital landscape, software has become the backbone of every successful business. It streamlines workflows, automates processes, and facilitates communication and collaboration among employees. But software implementation is not just about selecting the right tools; it also involves ensuring that employees embrace and effectively use them. The process of driving software adoption is key to enhancing the digital employee experience (DEX) and driving overall organizational success.

Alloy Software Wins Bronze Stevie Award in 2023 Stevie Awards for Sales & Customer Service

East Hanover, NJ – March 10, 2023 — Alloy Software, a leading provider of IT Service Management and IT Asset Management solutions, announced that it had been presented with a Bronze Stevie® Award in the 17th annual Stevie Awards for Sales & Customer Service.

Boosting supply chain resilience and supplier relations

Supply chain business leaders around the world have been taking a close look at their resilience, agility, and supplier relationships. They’re saddled with a multitude of legacy systems, enterprise resource planning (ERP) systems, supply chain applications, and point solutions. This combination results in a fragmented view of the supply chain and supplier relationships and ultimately leads to delays and elevated operating expenses that are passed on to customers.

Exceptions Happen. Handle Them Quickly.

It’s ironic, but exceptions happen all the time. We all can relate to these in supply chain operations: the crushed package, the barcode damaged to the point it can’t be decoded, the misplaced or abandoned tote. When these errors occur, what happens? The person who discovers it is responsible for reporting it. How long does that take? Who do they report the incident to? Should they address it themselves?

8 Must-have Features of Asset Management Systems Used in Education

Asset Management systems used in education often demand more detail than what’s expected in other environments. However, educational institutions rarely consider IT Asset Management (ITAM) as a priority. There are several reasons of this. For once, they commonly have a small IT team and hardly ever have dedicated resources for Asset Management. In addition, their budget is always limited, so they must spend it wisely to accommodate their most urgent needs.

The Evolution of Security: From Good to Better to Best

Security is a never-ending journey that evolves as you add new products and applications. There’s no such thing as being 100% secure because things constantly move and adjust within your network, emphasizing the need for organizations to stay ahead of possible threats capable of directly and indirectly affecting them.