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The latest News and Information on IT Service Management, Service Desk and related technologies.

ServiceNow Competitors (5 Options)

What are the best ServiceNow competitors? If you are searching for ServiceNow alternatives, you’ve come to the right place. This guide will break down the best alternatives to ServiceNow on the market. When it comes to managing workflows for enterprise operations, there is no shortage of tools for you to consider taking for a test drive. Let’s take a closer look at five.

Built on ServiceNow Q&A: Samsung SDS Zero Touch Mobility

Business leaders continue to face new pressures and challenges—from ongoing global uncertainty and increased geopolitical instability to tightening budgets and having to do more with less. To thrive, enterprises must invest for the future while simultaneously finding ways to operate more efficiently. At ServiceNow, we believe partnerships are the answer.

What is Software Metering? Definition, Scope, and Software

When we talk about IT Asset Management (ITAM), the first thing that comes to mind is hardware devices, like computers and peripherals. But ITAM also covers software assets, which are equally important and need to be managed appropriately. This is where software metering becomes an essential feature for IT agents and managers. The thing about software is that you not only need to know its license status but also its state in relationship with other assets.

Your Service Desk Is Struggling - Amplify Can Help

Deliver DEX Insights Anywhere With Nexthink Amplify Nexthink recently announced the launch of Amplify, a browser-based solution to deliver Nexthink insights into any browser-based platform. For years, Nexthink has innovated with the aim to reduce the complexity of managing digital workplaces and to improve the digital experience of employees (DEX).

The Future of Software Supply Chain Security With SolarWinds

The pandemic undoubtedly accelerated the growth of digital transformation and the rising use of open source, containers, and APIs. Along with this comes an even more pressing need to focus on software supply chain security. The exponential growth of applications and digital commerce has met with unprecedented security breaches.

S1E1: Maximize service uptime with efficient incident management workflows - Masterclass 2023

In this episode of Masterclass 2023, we'll cover how IT service management teams can utilize ServiceDesk Plus to quickly handle incidents and streamline the incident resolution process in a hybrid work setting. You'll learn how ServiceDesk Plus can enhance the effectiveness of incident management practice through collaboration, dynamic template creation, automation, and more. Useful resources Follow us on social.

Sweet Trick! Mastering O11y for Cloud-Native Technologies

Using the cloud can be challenging. Everyone likes to tell stories about a surprise cloud bill they received and laugh, but let’s be honest: it’s happened to all of us. When dealing with complex cloud environments and cloud-native architectures, gaining visibility into the state of the environment is critical. Today, developers are looking to monitor how things are working and performing as part of every step in the software development life cycle.

Dr. Srinivas Mukkamala and Dave Shepherd at MWC23 | Mobile World Congress on SiliconANGLE theCUBE

Lisa Martin and Dave Vellante of SiliconAngle’s TheCube discuss mobility, cybersecurity, and the future of business and technology with Ivanti’s Dr. Srinivas Mukkamala, Chief Product Officer, and Dave Shepherd, VP of Sales Engineering. MWC2023 focuses on big topics around 5G, 6G, immersive technology like AR and VR, and mobile infrastructure – and how they’re shaping our industry and creating a brighter future. All of these and more were on display in the first 2 days of the event, including the keynote speakers and show floor.

S1E1: Maximize service uptime with efficient incident management workflows [Cloud]

In this episode of Masterclass 2023, we'll cover how IT service management teams can utilize ServiceDesk Plus Cloud to quickly handle incidents and streamline the incident resolution process in a hybrid work setting. You'll learn how ServiceDesk Plus Cloud can enhance the effectiveness of incident management practice through collaboration, dynamic template creation, automation, and more.