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The latest News and Information on IT Service Management, Service Desk and related technologies.

Infraon

ITOps vs DevOps: Understanding Their Roles in Modern IT Environments

Jul 10, 2025 By Prashanth In Infraon
The conversation around ITOps vs DevOps continues as organizations pursue agile development and responsive service delivery. While both practices share the goal of improving software and infrastructure management, they emerge from distinct historical, operational, and cultural backgrounds. Understanding how these models differ at their core helps decision-makers choose the most suitable operating strategy and align their teams for smoother collaboration.
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Analytics Plus webinar: Run complex IT analyses with no-code machine learning

Jul 7, 2025 By ManageEngine In ManageEngine
IT landscapes are vast, widespread, and increasingly complex–demanding tools that don't simply keep up, but lead the way. Enter Analytics Plus 6.0, a powerful upgrade designed to bring advanced AI, GenAI, and ML capabilities into everyday ITOps. In this session, learn to build and run complex analyses—like outage prediction and escalation probability—without writing a single line of code. Effortlessly build no-code ML models that learn and adapt to your unique IT environment, and gain tailored insights and predictions.
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almaden ai

How Digital Employee Experience (DEX) Solves One of IT's Biggest Challenges

Jul 4, 2025 By Almaden AI In Almaden AI
The IT departments of companies have never been under so much pressure. With the rise of hybrid work, increasing technological complexity, and the need to maintain productivity and security, tech teams are overwhelmed, reactive, and often invisible in terms of their impact on the business. Amid all this, a new approach is gaining traction among IT leaders seeking efficiency, agility, and user satisfaction: DEX – Digital Employee Experience.
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Infraon

Why SaaS Infrastructure Monitoring Is Critical for Modern IT Operations

Jul 4, 2025 By Gayathri R L In Infraon
In today’s cloud-driven world, keeping track of your software services is no longer optional—it’s essential. SaaS infrastructure monitoring helps IT teams keep an eye on the performance, uptime, and health of all cloud-based applications and systems in real time. With businesses relying heavily on remote tools and digital platforms, monitoring your SaaS stack ensures smooth operations and quick issue resolution.
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motadata

How AI-driven Anomaly Detection Fortifies Compliance in Multi-Cloud Infrastructures

Jul 4, 2025 By Arpit Sharma In Motadata
In a multi-cloud environment, each cloud platform brings its unique tech stack to record events, manage services, set up configurations, manage user access and permissions, etc. While this allows you to leverage the best-of-breed services from different cloud vendors, the complexity of this setup makes it challenging to detect and respond to anomalies across clouds in real-time.
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