Operations | Monitoring | ITSM | DevOps | Cloud

Alloy Navigator 2026 Spring Release: Highlights

See the highlights of the latest Alloy Navigator release, the all-in-one ITSM and ITAM solution for modern IT teams. Built-in dashboard analytics, enhanced reporting, a smarter AI Assistant, and Outlook integration help you work faster, collaborate better, and make data-driven decisions with ease.

AI, Platforms, and the Future of Value Delivery: A Conversation with ServiceNow

How do enterprises turn AI from experimental potential into real-world software delivery value — without slowing down, breaking security, or sacrificing reliability? At {unscripted} 2025, Amit Zavery — President, Chief Product Officer, and COO of ServiceNow — joined Harness CEO and Founder Jyoti Bansal for a candid fireside chat on the future of AI in the enterprise, the role of platforms in unlocking developer productivity, and why"AI-native" only works when speed, security, and reliability move together.

Slack outage on May 14, 2026

On May 14, 2026, users across multiple regions began reporting problems with Slack, including messaging failures, sign-in issues, and problems loading attachments and images. While the outage did not affect every user, reports quickly showed the issue was widespread enough to disrupt business communication for organizations around the world. StatusGator identified the incident through customer outage reports and triggered an Early Warning Signals alert at 14:21 UTC.

Build vs. Buy Your Crash Reporting Tool

We wrote up the general framework we use for build-vs-buy decisions here - how we think about the real costs, the six questions we ask, and why these decisions are harder to evaluate honestly than they look. This post is about what happens when you apply that thinking to crash reporting specifically. Because crash reporting has a few things that make the build-vs-buy tradeoff especially deceptive. The first 20% of the problem is easy enough to make you think you can do the whole thing. You usually can't.

Best Network Monitoring Tools for 2026 (Top 12 Compared)

In 2026, the best network monitoring tools are Kentik, Datadog, SolarWinds NPM, LogicMonitor, Cisco ThousandEyes, Dynatrace, Auvik, Paessler PRTG, ManageEngine OpManager, Zabbix, OpenNMS, and WhatsUp Gold — spanning four overlapping categories: network intelligence platforms, full-stack observability, digital experience monitoring (DEM), and traditional network performance monitoring (NPM), including open-source tools.

Service Collection keynote - Shatter the service quo | Team '26 | Atlassian

AI is transforming how businesses operate and leaders are being held to higher expectations. Service must be unified, intelligent, and resilient across your entire organization, not patched together and slowed down by legacy constraints. Learn how Atlassian’s AI-powered Service Collection, including Jira Service Management, Customer Service Management, Assets, and Rovo, enables teams to meet this moment.

Product Update - May 2026

IncidentHub's latest product updates include a new Business plan with Teams support, early outage detection v1, and more integrations with ticketing systems. The public status now includes a disable feature. As before, many features are driven by feedback, and I am grateful to all our customers who have shared their feedback with us.

Cortex | See every engineering scorecard in one view with All Scorecards

Engineering orgs track AI maturity, production readiness, incident preparedness, and a dozen other standards. Each one usually lives in its own scorecard, which makes it hard to see where the org is actually stuck. For this Feature Friday, our Principal Product Manager Christine Byun walks through the new All Scorecards report, now in private beta. In this demo: Birdseye showed you one standard in detail. All Scorecards zooms out so you can see the whole engineering org at once.