Operations | Monitoring | ITSM | DevOps | Cloud

If you work in IT or in employee support, you know how much of a painful burden tickets are. They’ve been around forever and they’ve become the default unit of work for how organizations support employees. But let’s be honest: nobody loves tickets. Employees hate filing them. Agents hate working them. Leaders hate the ballooning costs and wasted cycles that tickets represent.

Use this guide to help you build a solid observability foundation without getting overwhelmed and get started with the best practices for a practical Kubernetes management. Starting your Kubernetes journey can feel like diving into the deep end; with hundreds of metrics, endless logs, and a growing list of tools, it's easy to lose focus. But here's the good news: you don't need to monitor everything from day one. Instead, start small.

As a platform integrator, we get a unique look at the tools our customers adopt every day. Of all the shifts I’ve seen, none has been as rapid as the adoption of coding assistants. The conversation has quickly gone from ‘is this tool really going to drive value?’ to ‘how quickly can we roll this out?’ No one can doubt the immense value these tools provide in shipping code faster.

This is the third post in our series on the future of incident management, which builds upon The Future of Incident Management: Your Blueprint for Operational Excellence and How Native Process Automation and Auto-Remediation Drive Operational Excellence. Organizations are facing increasing complexity across their IT landscapes.

Email automation allows you to send emails automatically based on certain triggers or schedules, so you don’t have to click the Send button every time. This includes things like welcome messages, drip campaigns, and regular newsletters. In this tutorial, you will create a simple system that automatically welcomes new subscribers and sends them updates about technology, all with the help of AI.

When you’re responsible for the reliability of complex systems, the execution layer of your automation is not something you want to think about—it should just work. Whether you’re deploying code, patching servers, or responding to an incident at 3 a.m., your automation engine should be as resilient and scalable as the infrastructure it’s operating on.