Operations | Monitoring | ITSM | DevOps | Cloud

Rechain improves performance visibility and gets 4x faster issue resolution with Scout Monitoring

Rechain is a SaaS Product Lifecycle Management (PLM) platform built with Ruby on Rails for fashion brands which helps modern apparel teams manage design, production, and supply chain workflows from one intuitive, cloud-based solution. ‍

5 Best Practices for Incorporating AI Into Your Team

Honeycomb’s Jessica Kerr and Fred Hebert recently hosted a webinar with Courtney Nash of The VOID where they dug into one of the biggest questions in tech right now: How do we build systems (and teams) that actually learn with AI, not just use it? The conversation was surprisingly optimistic about what happens when we stop treating AI as a productivity tool and start seeing it as a teammate. You can watch the full webinar here, or read on below for a quick recap.

Your Root Cause Analysis is Flawed by Design

There’s a nagging feeling of déjà vu that haunts every network operations leader. You invest significant time and resources to resolve a major performance issue. Your best engineers isolate a culprit—a misbehaving load balancer, perhaps—and after a frantic effort, service is restored. You close the ticket, confident the problem is solved. Then, two weeks later, it’s back.

Whose Fault Is It When the Cloud Fails? Does It Matter?

On Monday, October 20th, a significant portion of the digital services we use every day became inaccessible. For hours, banking, communication, and entertainment applications were unavailable. The root cause was later identified as a major outage within Amazon Web Services (AWS), the infrastructure that powers a vast number of online services. The initial response for any business affected by such an event is a frantic effort to diagnose the problem. Is it our application? Is our network down?

Product Update - Turn Off Alerts, Use Microsoft Teams, and Custom Domains

Over the last few months IncidentHub has added several new features to make it easier to fine tune your alerts. IncidentHub now also integrates with Microsoft Teams and supports custom domains for your public status pages. Let's take a comprehensive look at what's new.

Jira Service Management (JSM) Review for Alerting (2025)

Atlassian is shutting down OpsGenie. New sales stopped on June 4, 2025, and the platform will be completely offline by April 5, 2027. As an OpsGenie user, you now face a critical decision: Migrate to Jira Service Management (JSM), Atlassian’s recommended path, or choose a different solution. And if you’re not sure JSM is the right fit for your team’s alerting needs, this review will help you decide. I signed up for JSM and put it through real-world testing.

Sliding Through Log-Time Space

This post kicks off a new series written by the Graylog Development Team. In these updates, we’ll highlight the features and fixes that make daily work in Graylog smoother. We want to show the work we care so much about and present the challenges we faced and overcame. Today, we’re starting with one of those minor but functional enhancements: Graylog time-range stepping.

Azure Cost Optimization: Best Practices for Cloud Solution Providers

In this episode, we explore practical Azure cost management strategies tailored for Cloud Solution Providers (CSPs). The conversation dives into cost visibility, optimization techniques, and billing transparency, helping CSPs improve margins and deliver more value to their customers. Featuring experts from West Coast, a leading CSP, including James Reed (Azure Sales Manager) and Mitchell G. (Azure Sales Specialist), along with Mike Stevenson, the discussion highlights real-world insights from the partner ecosystem.