Operations | Monitoring | ITSM | DevOps | Cloud

An observability solution should help any incident responder understand what changed and why. A lot has been written on the difference between monitoring and observability, but an easy way to understand how both are integral to incident response is to consider how customers use PagerDuty—with both monitoring and observability tools—to get to the right answer.

Emergency risk management (ERM) is the process of identifying potential threats and minimizing the impact of disasters on business operations and people. The process requires leaders within an organization to determine how they will keep stakeholders informed and safe during critical events. Leaders must also craft disaster recovery plans to quickly remedy the effects of a catastrophic event on communities, government agencies and organizations.

Incident severity levels are a measurement of the impact an incident has on the business. Classifying the severity of an issue is critical to decide how quickly and efficiently problems get resolved.

Goodbye May, Hello June! It’s summertime in the northern hemisphere and the sun is shining bright, along with updates we’ve got for you this month. The team at Moogsoft is working on a few big items that will be sure to put a smile on your face. But, lest we forget about some of the smaller items that help you day in and day out.