Operations | Monitoring | ITSM | DevOps | Cloud

Measuring and improving the reliability of technical systems has always been challenging. As an industry, we've developed several practices to try and address reliability concerns, such as incident response, observability, and Chaos Engineering. This led SREs and service owners to measure reliability in a handful of ways.

As defined by Amazon Web Services, DevOps is the integration of cultural concepts, practices, methods, and tools which allow an organization to provide services and applications at high speed: advancing and improving their products at a much faster rate than those using traditional software process for infrastructure management and development. This allows organizations to serve clients more effectively and compete in the market.

Testing early and often in the development cycle is a must for ensuring that your application meets user expectations. Poor performance and errors can alienate users and prevent you from meeting crucial benchmarks and OKRs. Additionally, having to constantly implement fixes after new, under-tested features are added can fatigue developers and strain your resources, making your organization less nimble overall.

Remote collaboration tools have transformed how remote and hybrid teams work synchronously. But while the current popular chat forum and video conferencing solutions are inarguably helpful, few were created with software development and operations in mind. CoScreen is the only real-time collaboration tool designed specifically for remote and hybrid engineering teams that integrate both interactive screen sharing and video conferencing features.

Customer-facing applications request and process many types of sensitive data, such as API keys, credit card numbers, and email addresses. As your application scales in size and complexity, it becomes harder to keep track of this sensitive data moving across more services, increasing the risk of data leaks.

For any organization that stores, processes, or transmits cardholder data, monitoring can pose a particular set of challenges. The Payment Card Industry (PCI) Data Security Standard (DSS) dictates rigorous monitoring and data security requirements for the cardholder data environments (CDEs) of all merchants, service providers, and financial institutions.

To optimize its cloud investments, your organization needs internal stakeholders to act on shared knowledge about its cloud costs and cloud usage. But in practice, it’s difficult for organizations to gain a high degree of clarity about their cloud spending. The factors contributing to cost data are not normally visible to all stakeholders, and it’s often impossible to attribute costs to the teams, services, and applications that incurred them.